How NOZLOO ships your sink.

Orders are typically processed within 1–3 business days after payment confirmation. You receive a confirmation email with tracking information once your order has shipped.

We currently ship to addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, or international destinations at this time.

All orders ship via freight carrier due to the size and weight of fireclay sinks. Estimated delivery is 2–7 business days from the date of shipment, depending on your location. The carrier will contact you to schedule a delivery appointment.

Inspect your order upon delivery. Check the packaging and product for any visible damage before signing the delivery receipt. If you see damage, note it on the receipt and contact us immediately.

You then have a 14-day post-delivery window to inspect the sink itself before countertop installation.

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery. We arrange a replacement or refund. Photos of the damage or defect may be required to process the claim.

While we work to meet estimated delivery times, delays may occur due to carrier issues, weather, or other unforeseen circumstances. We're not responsible for carrier-side delays, but we'll help you track your order through.

If a delivery attempt fails because of an incorrect or incomplete address you provided, or because you're unavailable to receive the shipment, additional shipping fees may apply for redelivery. Please confirm your shipping address is accurate at checkout.

Title and risk of loss pass to you upon delivery to the shipping address. Once your order has been delivered and signed for, NOZLOO is not responsible for lost or stolen packages.