Every NOZLOO sink is carefully inspected and securely packaged before shipment. We offer free freight shipping to the contiguous U.S. Orders typically arrive within 1–3 business days to the Western U.S. and 3–7 business days to the Eastern U.S. after shipment. Inspect the sink promptly and report any arrival issue within 48 hours of delivery and before installation.
Orders are processed within 1 business day after payment confirmation. Tracking arrives by email once shipped.
Curbside freight delivery. The carrier contacts you to schedule an appointment, and a signature is required.
Inspect the sink before installation. Shipping damage, a manufacturing defect visible before installation, missing included parts, or an item different from the NOZLOO order must be reported within 48 hours of delivery.
Orders are typically processed within 1 business day after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
We currently ship to addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, or international destinations at this time.
In-stock orders typically process within 1 business day. All sinks ship by curbside freight. Estimated delivery is 2–7 business days after shipment. The carrier will contact you to schedule a delivery appointment, and a signature is required. Curbside delivery does not include moving the sink inside your home or to the installation location.
Inspect your order upon delivery. Check the packaging and product for visible damage before signing the delivery receipt. If you notice damage, note it on the receipt and contact us promptly.
Report shipping damage (including concealed transit damage), a manufacturing defect visible before installation, missing included parts, or an item different from the NOZLOO order within 48 hours of delivery. Complete the inspection before any installation work begins.
Shipping damage, a manufacturing defect visible before installation, missing included parts, or an item different from the NOZLOO order must be reported within 48 hours of delivery and before installation begins.
This 48-hour arrival-notice requirement is separate from the 30-day return window for eligible unused, uninstalled, non-defective items. Once installation begins, delivery-related claims are no longer eligible under this inspection policy. Latent manufacturing defects may still qualify under our Limited Lifetime Warranty.
If your order has shipping damage, a manufacturing defect visible before installation, missing included parts, or an item different from the NOZLOO order, contact us within 48 hours of delivery and before installation begins. Include photos of the product, packaging, shipping label, and affected area.
If the claim is approved, NOZLOO will confirm whether the resolution is a replacement or refund, at no cost. If a return is required, NOZLOO provides the return label and covers the return shipping cost.
While we work to meet estimated delivery times, delays may occur due to carrier issues, weather, or other unforeseen circumstances. We are not responsible for carrier-related delays, but we will help you track your shipment and follow up with the carrier when needed.
If delivery cannot be completed because of an incorrect or incomplete address provided at checkout, or because no authorized person is available to receive and sign for the shipment, additional carrier fees may apply. These may include redelivery, storage, address correction, or return shipping fees. Please verify that your shipping address and contact information are accurate before placing your order.
Responsibility for the shipment transfers to you once the carrier completes delivery at the shipping address and obtains the required signature. Please ensure that an authorized person is available to inspect and receive the shipment.
This does not affect your right to report shipping damage, a manufacturing defect visible before installation, missing included parts, or an item different from the NOZLOO order within 48 hours of delivery.
We're a small team in California. Email is the fastest way to reach us. Typical response within 12 hours.
Or write to info@nozloo.com — include your order number and photos.
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