30-Day Returns, With Clear Costs

48 hours — arrival issues. Inspect the sink and report shipping damage, a visible manufacturing defect, missing included parts, or an item different from your NOZLOO order within 48 hours of delivery and before installation.

These are different rules. The 48-hour notice requirement applies only to shipping damage, an incorrect item, missing included parts, or another visible condition present at delivery. It is separate from the 30-day return window for eligible unused and uninstalled non-defective items. Latent manufacturing defects remain subject to the Limited Lifetime Warranty.

30 days — eligible non-defective returns. If the sink is not defective but you want to return it, contact NOZLOO and request authorization within 30 days of delivery. Day 30 is the deadline to request authorization, not the date the returned sink must reach us.

Effective date. This return-shipping fee policy applies to orders placed on or after July 23, 2026. Orders placed before July 23, 2026 remain subject to the return-shipping terms shown when the order was placed. If those terms promised free return shipping, NOZLOO will honor that promise.

Contact NOZLOO within 48 hours of delivery and before installation if the sink arrives with:

• Shipping damage, including cracks, chips, or broken corners
• A visible manufacturing defect, including a structural issue or significant glaze defect
• An incorrect item or missing included parts caused by a NOZLOO fulfillment error

Do not install or send the sink back. Email your order number, a brief description, and clear photos of the issue and outer packaging. If the claim is approved, NOZLOO will confirm the available resolution—a replacement or refund—at no cost. If a return is required, NOZLOO provides the return label and covers the return shipping cost.

Request authorization within 30 days of delivery. To qualify, all of the following must be true:

• The sink is unused, uninstalled, and undamaged
• The sink is in its original packaging
• All included accessories, parts, packaging materials, manuals, and documentation are included
• You can provide your NOZLOO order number or proof of purchase
• NOZLOO approves the return before you send anything back

Examples include changing your mind, a preference or design change, ordering the wrong size, or choosing the wrong model.

For an eligible customer-choice return, NOZLOO provides a prepaid return shipping label. Before you confirm the return, NOZLOO tells you the actual label cost. That cost is deducted from your refund. “Prepaid” describes how the label is issued; it does not mean return shipping is free for a non-defective return. NOZLOO does not charge a restocking fee and does not arrange carrier pickup.

The following are not eligible under this return policy:

• Returns requested more than 30 days after delivery
• Sinks that have been installed, used, modified, or damaged after delivery
• Non-defective returns without the original packaging or all included accessories and parts
• Products sent back without prior return authorization
• Custom-made or special-order items
• Items marked clearance or final sale
• Damage caused by improper installation, unsupported cabinetry, mishandling, misuse, or commercial use
• Labor, installation, removal, countertop, cabinetry, plumbing, or project-delay costs

Arrival damage and visible defects must be reported within 48 hours and before installation. A qualifying manufacturing defect found later may be reviewed under the Limited Lifetime Warranty.

Email info@nozloo.com within 48 hours of delivery. Include:

• Your order number
• Clear photos of the damage, visible defect, incorrect item, or missing included parts
• Photos of the outer packaging
• A brief description of the issue

Do not install or send the sink back unless we ask you to. We respond within 12 hours, and complete claims are usually reviewed within 3 business days. If approved, we will explain whether the resolution is a replacement or refund and whether a return is required.

1. Email info@nozloo.com within 30 days of delivery with your order number, reason for return, and confirmation that the sink is unused, uninstalled, undamaged, and in its original packaging.
2. Wait for NOZLOO to review eligibility. Do not send the sink before authorization.
3. Before you confirm the return, NOZLOO tells you the actual prepaid-label cost and how it will affect your refund.
4. After you confirm, NOZLOO provides the prepaid return shipping label and instructions.
5. Repack the sink in its original packaging, attach the label, and hand the packaged return to the carrier named in our instructions. Follow the shipping deadline in the authorization. NOZLOO does not arrange carrier pickup.
6. After the sink is received and inspected, the refund is processed to the original payment method, less the disclosed actual label cost. No restocking fee applies.

Returns sent without prior authorization may be refused or delayed.

Approved arrival-issue claims: NOZLOO will confirm whether the resolution is a replacement or refund, at no cost. If a return is required, NOZLOO covers the return shipping. Approved refunds are processed to the original payment method within 3–5 business days after claim approval.

Approved non-defective returns: After the returned sink is received and inspected in resalable condition, the refund is processed within 3–5 business days to the original payment method, less the actual prepaid-label cost disclosed before the return was confirmed. NOZLOO does not charge a restocking fee.

If the sink is damaged in return transit because the original packaging or return instructions were not used, the refund may be reduced or denied based on the loss in condition; that is not a restocking fee. Your bank or payment provider may take an additional 5–10 business days to post the credit.