When something isn't right.

You have 14 days from the date of delivery to inspect your sink and report any issues. We strongly recommend opening the box and inspecting the sink before scheduling countertop installation. Once the countertop is installed, the inspection window closes.

NOZLOO replaces or refunds sinks that arrive with one of the following issues:

• Visible shipping damage (cracks, chips, broken corners)
• Manufacturing defects (glaze flaws, structural issues)
• Incorrect item shipped (wrong model, wrong size, wrong apron style)

All claims must be submitted within the 14-day window with photo documentation.

The following situations are not covered under our return policy:

• Damage caused after the sink leaves your possession or after countertop install
• Damage caused by improper installation, unsupported cabinetry, or commercial use
• Cosmetic preferences (the sink is the correct model and free of defects, but no longer wanted)
• Returns initiated more than 14 days after delivery

Buyer's remorse and design changes are not covered. Please confirm cabinet size, sink dimensions, and apron style before ordering.

Email info@nozloo.com within 14 days of delivery. Include:

• Your order number
• Clear photos of the damage or defect
• Brief description of the issue

Our team reviews every claim within 3–5 business days. If approved, we arrange a replacement or refund and handle the freight claim with the carrier on your behalf.

Approved refunds are issued to the original payment method within 3–5 business days of approval. Depending on your bank, the funds may take an additional 5–10 business days to appear in your account.

If you choose a replacement instead of a refund, we ship the new sink as soon as the claim is approved. Replacement sinks ship freight-class and arrive within 2–7 business days. You don't need to return the damaged sink unless we specifically request it.

If your sink arrives with visible damage to the outer packaging, note it on the delivery receipt before signing. This documentation makes the freight claim faster. Take photos before opening the box and contact us immediately.