When something isn't right.
Every NOZLOO sink is inspected before it ships. If your sink arrives damaged, defective, or incorrect, we will make it right. We also accept eligible non-defective returns within 30 days of delivery, provided the sink is unused, uninstalled, undamaged, and in its original packaging.
Within 14 days
Open and inspect your sink within 14 days of delivery. The sink must be inspected before installation begins. Damage, defect, and incorrect-item claims must be filed in this 14-day inspection window. Eligible non-defective returns have a longer 30-day window.
Authorization required
For damage, defects, or incorrect items, send your order number and clear photos. For non-defective returns, contact us first for return authorization before shipping anything back.
Replace or refund
Approved damage, defect, or incorrect item claims are replaced or refunded at no cost. Approved non-defective returns are refunded after the returned sink is received and inspected.
Inspection Window
You have 14 days from the date of delivery to inspect your sink and report any damage, defect, or incorrect item. Eligible non-defective returns may be requested within 30 days of delivery.
Please open and inspect the sink before installation begins. We strongly recommend inspecting the sink before scheduling countertop installation or final installation.
Once the sink has been installed, modified, used, or damaged after delivery, it is no longer eligible for return under this policy. Claims for visible shipping damage, incorrect items, or visible defects must be submitted before installation begins.
What Qualifies for a Free Replacement or Refund
NOZLOO replaces or refunds sinks at no cost when the sink arrives with one of the following issues:
- Visible shipping damage, including cracks, chips, or broken corners
- Manufacturing defects, including structural issues or significant glaze defects
- Incorrect item shipped, including the wrong model, wrong size, wrong color, or wrong apron style
All claims must be submitted within 14 days of delivery with photo documentation.
Non-Defective Returns
NOZLOO accepts eligible non-defective returns within 30 days of delivery.
To qualify, the sink must be:
- Unused
- Uninstalled
- Undamaged
- In its original packaging
- Returned with all included accessories, parts, packaging materials, manuals, and documentation
Non-defective returns may include customer preference changes, design changes, ordering the wrong size, or choosing a different model.
Customers are responsible for return freight shipping costs for non-defective returns. Original shipping charges, if any, are non-refundable.
NOZLOO does not charge a restocking fee.
Inspect before installation.
Damage, defect, and incorrect-item claims must be filed within 14 days of delivery. Eligible non-defective returns are accepted within 30 days of delivery. Once the sink has been installed, used, modified, or damaged after delivery, it is no longer eligible for return under this policy.
For non-defective returns, please keep the original packaging and all included accessories, parts, manuals, and documentation.
What Does Not Qualify
The following situations are not covered under this return policy:
- Returns requested more than 30 days after delivery
- Sinks that have been installed, used, modified, or damaged after delivery
- Damage caused by improper installation, unsupported cabinetry, mishandling, or commercial use
- Damage discovered after installation begins
- Non-defective returns without original packaging
- Products returned without prior return authorization from NOZLOO
- Labor, installation, removal, countertop, cabinetry, plumbing, or project delay costs
Please confirm cabinet size, sink dimensions, apron style, color, and installation requirements before ordering.
How to Submit a Damage, Defect, or Incorrect Item Claim
Email info@nozloo.com within 14 days of delivery.
Please include:
- Your order number
- Clear photos of the damage, defect, or incorrect item
- Photos of the outer packaging
- A brief description of the issue
Our team reviews claims within 3–5 business days. If approved, we will arrange a replacement or refund and handle the freight claim with the carrier on your behalf.
How to Start a Non-Defective Return
Email info@nozloo.com within 30 days of delivery to request return authorization.
Please include:
- Your order number
- The reason for return
- Confirmation that the sink is unused, uninstalled, undamaged, and in its original packaging
- Photos of the sink and packaging, if requested
Do not ship the product back before your return is approved. Returns sent without prior authorization may be refused or delayed.
After your return is approved, NOZLOO will provide return instructions. Customers are responsible for insured, trackable return freight shipping for non-defective returns.
Return Shipping, Refunds, and Replacements
Damaged, defective, or incorrect items:
If your claim is approved, NOZLOO covers the cost of replacement shipping or approved return shipping.
Non-defective returns:
Customers are responsible for return freight shipping costs. The return shipment must be trackable and insured. The product must arrive back in resalable condition. If a non-defective returned item arrives damaged due to improper packaging or return transit damage, the refund may be reduced or denied.
Refund processing:
Approved refunds are issued to the original payment method. For damaged, defective, or incorrect items, approved refunds are processed within 3–5 business days after claim approval. For non-defective returns, refunds are processed within 3–5 business days after the returned item is received and inspected. Depending on your bank or payment provider, funds may take an additional 5–10 business days to appear in your account.
Replacement process:
If you choose a replacement instead of a refund for an approved damage, defect, or incorrect item claim, we ship the replacement sink as soon as the claim is approved. Replacement sinks ship freight-class and typically arrive within 2–7 business days after shipment. You do not need to return the damaged sink unless NOZLOO specifically requests it.
Need help with a return or claim?
Email is the fastest path. Include your order number, photos if applicable, and a short description of the issue or return request. We respond within 2 business days.
Or write to info@nozloo.com — include your order number and photos.